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FREQUENTLY ASKED QUESTIONS
Here’s how the Capital Area Food Bank of Texas provides more than 29 million pounds of food and grocery products each year:
- the Food Bank receives food from state, regional and industry sources.
- The food is inspected and stored in a 60,000 square foot distribution center.
- A shopping list of available products is provided to all the Food Bank Partner Agencies. Partner Agencies place their order online or by fax.
- the Food Bank staff and volunteers pick, sort and pack each individual order.
- Local Partner Agencies pick up their food at the the Food Bank Distribution Center.
- Some Partner Agencies in regional areas of the 21 Central Texas counties served get their food delivered.
- All Partner Agencies maintain their own food pantries or on-site feeding programs. They distribute the groceries or prepared meals to individuals and families in their service area.
According to the most recent census data, mor than 1 in 6 Central Texans (17.6%) and nearly 1 in 4 Central Texas children are food insecure and has difficulty meeting basic nutritional needs.
The Food Bank receives food from a variety of national, regional and local sources. Quantities of donated food range from full truckloads weighing up to 40,000 pounds to a single 12 oz. can of corn donated at a food drive. Most donated food comes from the food industry.
The Food Bank benefits from packaging errors, revised product formulas, changes in marketing strategies, pending sell-by dates, as well as overproduction or inventory control. The United States Department of Agriculture (USDA), through the Farm Bill, is the Food Bank’s primary source of food. The USDA provides essential commodities such as beans, rice and peanut butter.
the Food Bank is an affiliate of Feeding America. Feeding America provides donated truckloads of name-brand foods including Tyson, Hormel, Kraft and General Mills.
Food Rescue, a the Food Bank program, picks up donated, wholesome foods from grocery stores throughout the service area on a regular schedule. Contributions from H-E-B, New Flower Farmer’s Market, Sam’s Club, Target, Walmart, Whole Foods Market and others provide much-needed foods including meats, produce, dairy products and packaged products. In addition, H-E-B provides substantial quantities of non-perishable canned and packaged foods, which are inspected, sorted and boxed by the Food Bank staff and volunteers.
Local manufacturers and food producers including Michael Angelo’s Foods, Windsor Foods and Borden Milk provide substantial donations as well.
Food drives, large and small, ranging from the Souper Bowl of Caring, Stamp Out Hunger, AMD and Dell, to workplace, school and church events, make a major contribution to help end hunger in Central Texas. Special events, such as Austin Reggae Festival and the Austin Hot Sauce Festival, also make contributions.
Families and individual citizens continue to make a difference through their donations. Many gardeners donate their excess harvests. It all adds up.
Nearly every brand you see at the grocery store or in your own pantry can be found in the the Food Bank warehouse.
- Healthy non-perishable food
- Items with intact, un-opened, consumer or commercial packaging
- Items with non-breakable packaging (no glass, please)
- Food within the expiration date on the packaging
- Canned meats like tuna, stew and chili (pop-tops preferred)
- Canned vegetables
- Pasta & pasta sauce
- Healthy cereals
- Peanut butter
the Food Bank provides more than 29 million pounds of food and grocery products each year. These items serve more than 300 non-profit human and social service Partner Agencies. By partnering with the Food Bank, these agencies save millions of dollars in food purchase costs annually. the Food Bank also connects people to federal feeding programs like Social Services Outreach, provides nutrition education through its CHOICES program and advocates for strong anti-hunger public policy. Learn more about the Food Bank Disaster Preparedness and Relief.
No. the Food Bank Partner Agencies — including soup kitchens, church food pantries, neighborhood centers, halfway houses, family crisis shelters and low-income daycare facilities — provide food and grocery products to their clients. Through the network of Partner Agencies, over 46,000 Central Texans. one-third of which are children, access our services each week.
In great part, by people like you. the Food Bank is a non-profit organization that relies on contributions to pay most operating expenses. Individuals, corporations and foundations all contribute to the Food Bank, which is one of the best financial investments in the community. Nearly 96 percent of all resources received by the Food Bank are returned to the community in programs and services. And with every $1 donated, the Food Bank provides 3 meals.
the Food Bank distributes more than 29 million pounds food and grocery products each year. Although the agencies pay a small handling fee for the food they receive, the total of those fees is less than $800,000 per year for more than 300 agencies.
This means that millions of dollars are saved by the Food Bank Partner Agencies — money that can be used for programs and other needs.
Funds are used to acquire and distribute donated food, including: the operation of the the Food Bank warehouse, utilities to run huge freezers and coolers, fuel and maintenance for refrigerated trucks, long-distance freight charges and materials needed for the Food Bank's product recovery program, agency training classes and publications. In addition to distribution, funds are also used to operate Kids Cafe, Fresh Food for Families, HOPE and Regional Food Delivery programs. Learn more in the Donations section of the FAQ.
8201 South Congress Avenue, between William Cannon Drive and Slaughter Lane in Austin, Texas. Get directions.
Regular business hours are Monday-Friday, 8 a.m.-5 p.m. (CST).
Additional volunteer hours are Thursday nights until 9 p.m., and Saturdays from 9 a.m.-12 p.m. and 12:45-4 p.m.
Visit our Partner Agency site for information and to register.
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Thank you letters with IRS reporting information are only issued to donors who contribute money or in-kind goods or services directly to the Food Bank. For those who contribute more than $250 cumulatively in one year, the the Food Bank issues "year-end donation statements" detailing those donations.
Thank you letters for in-kind goods and services donations will list only the specific good or service donated, without a market dollar value assigned. This market value is for the donor to determine with their tax advisor. People or organizations donating in-kind goods or services to a third party (to event or auction organizers) can receive a "Certificate of Thanks" from the Food Bank, but specific donated items will not be noted.
If you would prefer to receive one statement detailing your total annual giving, rather than multiple thank you letters throughout the year, please call Mark Jackson at 512-684-2529 or e-mail firstname.lastname@example.org
Items donated to the event (food, set up equipment, etc.) will not be acknowledged as donations to the Capital Area Food Bank.
The proceeds from the event (subtracting the value of any goods/services the Food Bank provided) will be acknowledged as a tax-deductible donation to the Food Bank from the third party and the organization or individual will be sent a thank you note with IRS reporting information.
Items donated to the auction will not be acknowledged as donations to the Food Bank.
The proceeds from the auction (subtracting the value of any goods/services the Food Bank provided) will be acknowledged as a tax-deductible donation to the Food Bank from the third party and the organization or individual will be sent a thank you note with IRS reporting information.
Legally, the Food Bank can only hold two raffles per year.Winners of raffle prize packages valued at more than $600 must submit a W9 to the Food Bank, and the Food Bank will submit a W-2G to include with their taxes.
Donors who provide in-kind goods/services for the raffle prizes will be issued a thank you letter from the Food Bank with the IRS reporting information for the specific goods/services only. No market dollar value will be assigned by the Food Bank in the thank you letter.
Tickets are free to participants.
Donors who provide in-kind goods/services for the drawing prizes will be issued a thank you letter from the Food Bank with the IRS reporting information for the specific goods/services only. No market dollar value will be assigned by the Food Bank in the thank you letter.
the Food Bank will distribute a 501(c)3 letter and tax ID number only to donors who are donating directly to the Food Bank. People who are soliciting money or goods and services on the Food Bank's behalf will not be able to use the 501(c)3 letter or tax identification number.
The Capital Area Food Bank of Texas takes your security and trust very seriously. All contributions are securely processed using a VeriSign payment gateway in accordance with best practices for online transactions. The Food Bank also requires a verified cardholder address and credit card security code for all online transactions. When you receive your email confirmation, your credit card number and security code will not appear on your statement or receipt. If you have any questions or concerns about donating online, e-mail email@example.com or call Elizabeth Davies at 512-282-2111 x252.
Our online donation system creates accounts for every online donor. This allows the Food Bank to keep track of important information. Our donors can take advantage of the gift service center to
- print receipts for tax purposes
- manage recurring gifts
- manage subscriptions to our e-newsletters and action alerts
- change settings for all communications and interests
- update contact information
You are not required to use any of the features or to log in to donate, and your credit card information is never stored. Your contact information is kept secure and confidential and will never be sold to third parties. If you did not sign up for email newsletters with your donation, you will not receive communications from the Capital Area Food Bank other than receipts for your gifts and password requests.
If you prefer to not create an account when you donate, please donate through the mail or by phone.
A variety of situations can result in an incomplete transaction besides insufficient funds or incorrectly typing in the credit card or checking account information. Please make sure that the billing address on your statement exactly matches the billing address you enter. If you are still experiencing difficulty, e-mail firstname.lastname@example.org or call Elizabeth Davies at 512-282-2111 x252. For security reasons, it is advised that you do not send credit card or checking account information via e-mail.
You can make three types of donations: recurring donations, installment donations and one-time donations. A recurring donation will withdraw a fixed amount from your credit card or checking account every month, quarter or semi-annually. An installment donation allows you to spread out your donation over a full year. You can choose a semi-annual, quarterly or monthly contribution. A one-time donation bills your credit card or checking account only once per transaction. For each contribution made, you will receive an e-mail confirmation for your tax records.
Yes. You can make your donation "in honor" or "in memory" of someone or as a birthday or anniversary gift by choosing the options provided next to the Tribute Type option. The Food Bank will send confirmation to you along with a card announcing your donation to your designated recipient.
Yes, you have that option available on the gift submission form. In the Food Bank's annual report, your name will not be published in the donor roster.
Online transactions require a valid e-mail address to ensure proper verification and acknowledgment of your gift. For your convenience, you can print out and save the e-mailed receipt for tax purposes. The Food Bank will not sell, rent or distribute your e-mail address at any time as indicated in the privacy statement. If you do not have an e-mail address, please donate by phone, fax or mail.