Capital Area Food Bank of Texas

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Hunger Fact:

Volunteer FAQ

Q: Where is the Food Bank located?

Our main office/warehouse space is located at 8201 South Congress, 78745, between William Cannon Drive and Slaughter Lane.

Q: What should I wear when volunteering?

Dress comfortably. Wear shirts with long or short sleeves (no tank-tops) and jeans, pants or long shorts. Wear sneakers, tennis shoes or work boots. Open-toed shoes (sandals and flip-flops) are NOT permitted.

Q: What is Product Recovery?

Product Recovery is the sorting area where volunteers work. Volunteering in Product Recovery and sorting donations gives you an inside look at the Food Bank’s work. Donations are inspected, cleaned, sorted, boxed and made available for distribution to Partner Agencies and their clients.

Q: What do volunteers do?

Generally, Food Bank volunteers sort donations in the Product Recovery area, ensuring that donations are inspected, cleaned, sorted, boxed and ready for our clients.

Q: Is there parking available?

Yes. There is plenty of parking available, but we also encourage large volunteer groups to carpool when possible.

Q: Is the Food Bank able to accommodate the special needs of disabled volunteers?

Yes. We work on a situation-by-situation basis. Please call our volunteer resources coordinator at 512-282-2111 for more information.

Q: How do I sign up online?

Our online registration system allows you to check availability and sign-up for upcoming volunteer shifts.

Please Note: You will need an email address to create your online profile and sign up for shifts.

1. Under the volunteer description click on the link to “Sign up to volunteer.”

  • If you are a new user, you will need to create a profile by clicking on the “Register” link.
  • Create a username (if you are an individual volunteer, please use your first and last name; if you are with a group, please use the group’s name) and password.
  • Follow the step by step instructions and submit your user profile.

2. If you are already registered with us, you will need to sign in with your username and password to access your account.

3. Once you have logged in, you will be able to browse availability under the events tab. Each shift will show how many spaces are available. Pay close attention to the event you are registering for as there are now opportunities for community events and direct service volunteering. These new opportunities are located off-site and each will have a physical address and map attached to it for your convenience.

  • You must register 48 hours in advance for your shift. You will not be able to register for shifts that are full or reserved.

4. Please register yourself under the appropriate categories for Sorting Donations at the Food Bank:

  • Individual volunteers should sign in under “Individuals and Families.”
  • If you are volunteering as an adult service group, college group or youth group, you will need to sign up under “Youth and Community Groups.”
  • If you are volunteering with your company you will need to sign in under “Workplace/Corporate Groups.”

5. If you are interested in registering a group to sort donations at the Food Bank, please note that you will need to contact the volunteer resources department to ensure availability and to reserve space for all of your group members.

Q: Do you provide documented proof of volunteer hours?

For individual volunteers requiring proof of completed volunteer hours, please review the following guidelines:

  • Immediate verification/signature of completion will only be provided to volunteers who bring in their own documentation following their volunteer shift.
  • All requests for written proof from the Capital Area Food Bank must be made a minimum of three weeks prior to the service due date.
  • For confidentiality reasons, verifications will only be released to the individual making the request and not to schools, community groups, or other service organizations.
  • In order to ensure your hours are accurately counted, please sign in legibly on the volunteer sign-in sheets. Please include your address and contact information.
  • All CAFB verifications will be emailed.
  • For all court or attorney-appointed community service inquiries, please call (512) 684-2140 for program eligibility and to request an orientation. 

Q: Do I need to schedule a volunteer shift in advance or can I just show up?

All volunteer shifts must be scheduled in advance. We do not accept “walk-in” volunteers. Once you are scheduled, you will receive information and directions to the Food Bank via our online registration system.

Q: Do adults need to accompany youth volunteers?

Yes. All youth between the ages of 8 and 17 years of age must be accompanied by an adult 21 years of age or older at all times. Youth may NOT be dropped off to volunteer. For youth groups, one adult is required for every five children under the age of 18.

Q: Can youth volunteer at the Food Bank?

The minimum age for volunteers at the Food Bank is 8. All youth between 8 and 17 must be accompanied by an adult 21 years of age or older at all times. Youth may NOT be dropped off to volunteer.

Q: Can I volunteer for just an hour or two?

Our volunteer projects are designed to be completed in a three hour period, so we ask that volunteers commit to the entire shift.

Q: Can I complete court-ordered community service hours at the Food Bank?

The Food Bank does not offer court, judge, or attorney appointed community service due to a charge or an offense.  Individuals seeking court ordered or mandated community service can call the United Way Volunteer Center (512) 472-6267 for information on opportunities in their area.  

Individuals that are assigned to the Capital Area Food Bank by their Travis County probation officer can call (512) 684-2140 for additional information and orientation dates.  

Q: Can I bring a group?

Yes, we welcome groups to volunteer. We can accommodate up to 60 volunteers per shift. In order to accommodate your needs, we recommend groups schedule one month in advance.