Capital Area Food Bank of Texas


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Hunger Fact:

Bilingual Social Services Outreach Coordinator

Why this position is critical to our mission:

The principle objective of this position is to act as a primary outreach worker and contact for the Supplemental Nutrition Assistance Education & Outreach Program (SNAP), formerly known as food stamps, as well as other State benefits. Duties include, but are not limited to: educating potential food stamp recipients at Food Bank Partner Agencies and other community partners throughout the CAFB 21-county service area. This position serves as a resource to assist other regional partners as well as provide application assistance for potentially eligible individuals. It will be essential to maintain excellent working relationships with all program partners, and meet all tracking and reporting requirements of the grantor and CAFB. 

About Capital Area Food Bank of Texas:

The mission of the Capital Area Food Bank of Texas is to nourish hungry people and lead the community in ending hunger. Since 1981, the Food Bank in collaboration with more than 300 partner agencies has been helping Central Texans in need providing healthy food, nutritional program assistance and education, so they can make better choices at mealtime.

Responsibilities:

A. Act as a primary contact with CAFB Partner Agencies to provide outreach, education, and application assistance to potential SNAP recipients.

B. Develop new relationships with community partners where such relationships will improve the outcome of the program.

C. Spend portions of work week in both the field and office as appropriate, providing assistance to potentially eligible SNAP recipients through communication formats including online, fax, telephone, mail, or hard copy delivery.

D. Maintain a results-oriented work ethic; set and meet predetermined goals regarding application, referral and outreach activity. 

E. Meet all scheduled reporting requirements. Maintain daily records of all activities and outreach, utilizing data tracking software and spreadsheets. 

F. Attend necessary training sessions and perform other duties as required to support the program.

G. Other duties as assigned.

Qualifications:

A.   Education, Experience, and Training

  1. Two to five year’s full-time, wage-earning experience in social services within a non-profit organization.
  2. Bachelor's degree preferred but not required from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) in Social Work or related field.
  3. Bilingual in Spanish required.
  4. Must possess and maintain a valid Government Issued Driver’s License.

B.   Knowledge and Skills

  1. Excellent written, oral and interpersonal communication skills. In particular, the ability to understand and organize detailed information and to write about or talk extemporaneously on that information.
  2. Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
  3. Basic understanding, familiarity, and sensitivity to hunger and poverty issues.
  4. Ability to work cooperatively and productively within  a high performance, results oriented, environment
  5. Ability to work independently with minimum supervision.
  6. Exercise good judgment and discretion; strong ethical character capable of handling confidential information.
  7. Proficiency in Microsoft applications such as Word, Excel and PowerPoint. Proficiency with the Internet and non-profit software  
  8. Demonstrates superior customer service and organizational skills. 

IV. ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION

 

  1. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize, lift and carry under 50 lbs., perceive depth, operate a motor vehicle, and operate motor equipment.
  2. Conditions may include working outside in inclement weather, working around machines with moving parts and moving objects, radiant and electrical energy, working closely with others, working alone, working protracted or irregular hours, and traveling by car, van, bus, and airplane.

Equipment (machines, tools, devices) used in performing only the essential functions include computer and related equipment, typewriter, calculator, copier, fax machine, telephone, and automobile.

This position reports to:

Bilingual Social Services Outreach Manager

Additional information:

The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

No recruiters, phone calls or walk-ins please. 

The Capital Area Food Bank of Texas is an equal opportunity employer committed to cultural diversity in the workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.


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